Shipping Policy

At Boom Home, we believe that a successful shopping experience is not complete with just selecting a product and making a payment. It begins from the moment an order is confirmed until the customer receives the product at their home or office. We understand that fast and accurate shipping, along with ensuring the product’s safety upon arrival, are essential elements in building trust with our customers. For this reason, we have established a clear and flexible shipping policy that considers various circumstances and customer needs.

This policy aims to clarify everything related to our shipping operations, including the areas we serve, delivery times, shipping costs, tracking methods, and any special situations that may arise during the delivery process.

1. Shipping Coverage

At Boom Home, we provide shipping services to all governorates of the Arab Republic of Egypt. Whether you reside in Cairo, Alexandria, the Delta, Upper Egypt, or even coastal cities, we work with reliable shipping companies to ensure that our products reach you wherever you are.

2. Delivery Time

We ensure that delivery times are appropriate and accurately specified:

• Orders within Cairo usually arrive within 2–3 business days.
• Orders to other governorates may take 3–5 business days, depending on the distance and the customer’s location.
• During peak periods such as holidays and festive seasons, slight delays may occur; however, we strive to minimize any potential delays.

3. Shipping Costs

• Shipping fees are clearly calculated before completing the payment, so the customer sees the final cost including delivery charges.
• Shipping costs may vary depending on the governorate.
• Occasionally, we offer free shipping on orders exceeding a specified value, and such promotions will be clearly announced on the website.

4. Approved Shipping Companies

We cooperate with the best shipping companies in the Egyptian market to ensure that your orders arrive quickly and safely.

5. Order Tracking

Once your order is shipped, we send an SMS or email containing the tracking number. You can use this number on the shipping company’s website to track the package accurately, from the moment it leaves our warehouse until it reaches your doorstep.

6. Order Reception

• Upon receiving the package, please ensure that the product matches your order.
• If you notice any visible damage to the packaging, you may refuse to accept it and inform us immediately so we can take the necessary actions.
• If you receive the product and find an issue after opening it, you can contact customer service to start the exchange or return process according to the Refund Policy.

7. Incorrect or Incomplete Addresses

It is the customer’s responsibility to provide a correct and complete address, including a phone number for easy communication. If the address is incorrect or incomplete, leading to delivery failure.

8. Shipping During Promotions and Discounts

During promotional campaigns or major sales, order volume may increase significantly, which could slightly extend delivery times. We are committed to informing our customers in advance of any potential delays and do our utmost to ensure orders are received as quickly as possible.

9. International Shipping

Currently, our shipping services are limited to within the Arab Republic of Egypt only. However we are exploring the possibility of expanding to other countries in the future, and any updates will be announced accordingly.

10. Responsibilities of Boom Home

• We commit to preparing and shipping orders within the specified timelines.
• We guarantee delivery of orders in good condition and in accordance with specifications.
• In case of any error on our part, such as shipping the wrong product, we bear all costs related to replacement or return.

11. Responsibilities of the Customer

• Ensure accurate data is provided when placing an order.
• Be present at the specified address during the expected delivery period or authorize someone else to receive the order.
• Pay the full order amount (in case of cash on delivery) upon receiving the package.

12. Cash on Delivery Options

We provide the option of cash on delivery for our customers within Egypt. Therefore, the customer must ensure the required amount is available at the time of delivery to facilitate the process.

13. Special Shipping Cases

• Large size Products: May require additional time or special arrangements for delivery.
• Remote Areas: Delivery may take longer or incur additional fees.
• Emergency Situations: Such as severe weather conditions or unexpected events that may delay shipping, in these cases we will inform the customer immediately.

14. Contacting Customer Service

If you have any inquiries regarding the shipping process, you can contact customer service via:

• Email: [info@boomhomehub.com].
• Phone: [01080882244].
• Or via the “Contact Us” page on our website.

Conclusion, At Boom Home we believe that shipping is not just a logistical step but an essential part of the customer experience. Therefore, we strive to provide safe, fast, and reliable shipping services that ensure our products reach you in optimal condition. Our goal is to make every customer feel fully confident when shopping with us, knowing that every detail of their purchasing journey is carefully considered to provide comfort and satisfaction.