Welcome to Boom Home, we are here to make your experience with us as smooth and easy as possible, In the Help Center you will find answers to the most frequently asked questions, along with guidance on how to use our website.
1. Personal Account
- How can I create a new account?
- Click the “Create Account” button at the top of the page, then enter your basic information such as your name, email, and password.
- I forgot my password, what should I do?
- Click on “Forgot Password?” when logging in, and we will send you a link to reset it via email.
- Can I update my personal information?
- Yes, you can access the “My Account” page and update your information at any time.
2. Orders and Shipping
- How can I place an order?
- Select the product you want, add it to your shopping cart, then proceed to the cart to complete your purchase.
- How long will it take for my order to arrive?
- Orders are usually delivered within 2 to 5 business days within Egypt (delivery time may vary depending on your location).
- Can I track my order?
- Absolutely, you will receive a message via email or phone containing a tracking number for your order.
3. Payment
- What payment methods are available?
- Cash on delivery.
- Visa and MasterCard.
- Apple Pay.
- Is online payment safe?
- Yes, we rely on trusted payment service providers to ensure the security of all transactions, such as Paymob.
4. Returns and Exchanges
- Can I return a product?
- Yes, you can return a product within 14 days of receipt.
- Can I exchange a product for another one?
- Yes, we offer an exchange service in cases of manufacturing defects or if the product is not suitable for you.
5. Contacting Us
If you cannot find the answer to your question here, you can contact us via:
- Email: [info@boomhomehub.com]
- Phone: [01080882244]
- Or via the “Contact Us” page on our website.