Refund and Returns Policy

At Boom Home, we believe that customer satisfaction is the true foundation of any successful online store. For us, a purchase is not just the completion of an order, but the beginning of a long-term relationship built on trust with our customers. From this perspective, we have established a clear and flexible refund policy that ensures your peace of mind while shopping on our website. It also gives you full confidence that if you are not satisfied with the product you received, you have the complete right to return it under fair and defined conditions.

This policy has been carefully designed to cover all aspects that customers may encounter after completing a purchase. It outlines the permitted time frame for returning a product, the conditions that must be met, as well as the methods of refund and shipping costs. All of this is aimed at ensuring that your experience with us remains comfortable and satisfactory under all circumstances.

1. Return Period

At Boom Home, you are entitled to request the return of any product within (14) days from the date of receiving your order. This period begins from the moment you receive the product from the delivery representative. We believe this timeframe is sufficient for you to try the product, examine it, and ensure that it meets your expectations.

2. Conditions for Return Acceptance

For a return request to be accepted, the following essential conditions must be met:

The product must be in its original condition )unused, unbroken, and undamaged in anyway (.
The product must be returned in its original packaging, along with all accessories that came with it, such as (catalogs, or accompanying tools).
The original invoice or purchase receipt must be provided as proof of purchase.
Products purchased under promotions or discounts may not be eligible for return unless a clear manufacturing defect is present.
Certain special products of a personal nature such as (used tableware or health-related items), cannot be returned in order to maintain public health and safety.

3. Return Process Steps

At Boom Home, we strive to make the return process simple, Here are the steps to follow:

Submit Request: Contact us via our dedicated customer service email or by calling our direct support line.
Request Confirmation: Our team will review your request details and get in touch with you to confirm the return.
Product Collection: A courier will pick up the product from you at a mutually agreed time.
Product Inspection: Once we received the item, it will be inspected to ensure it meets the return conditions.
Customer Notification: You will receive an email or SMS notification confirming whether the return has been accepted or declined, with the reason provided in case of rejection

4. Refund Methods

Once your return request is approved, we provide you with multiple refund options:

Refund directly to the original payment method used, whether it was a bank card or an e-wallet.
Issuing a voucher or store credit to your Boom Home account for future purchases.
The refund processing time may take between 7 to 10 business days, depending on your bank or payment provider.

5. Return Costs

If the return is due to an error on our part (such as receiving the wrong product, or if the item arrives damaged or defective), Boom Home will cover all shipping and return costs.
However, if the return is requested for personal reasons (such as dissatisfaction with the color or design), the customer will be responsible for the return shipping fees.

6. Exchange Policy

In addition to returns, we offer our customers the option to exchange products in certain cases. If you wish to replace a product with another of a different size or color, you can contact us to request an exchange within a specified period of two (2) days. Please note that the exchange process is also subject to the same conditions as returns regarding the product’s integrity and packaging.

7. Special Cases

There are certain situations that are handled on an exceptional basis:

Defective or Damaged Products: We will either provide a full refund or replace the product with a new one, according to the customer’s preference.
Incomplete Orders: If your order arrives incomplete or with a missing item, the missing product will be sent immediately or its value refunded.
Promotional Discounts and Offers: Some discounted products may not be eligible for returns unless they are defective.

8. Transparency and Customer Service

At Boom Home, we believe that transparency is the key to trust, which is why we ensure that our communication channels are always open to all our customers.

You can contact our customer service team at any time via email: [info@boomhomehub.com] or by calling us directly at: [01080882244].
Our team operates from Sunday to Thursday, from 9:00 AM to 5:00 PM, and is committed to responding promptly to all inquiries.
We are dedicated to responding to all return requests within 48 hours of receiving the request.

9. Our Commitment to Our Customers

The Refund Policy at Boom Home is not Just a legal document, it represents a practical and ethical commitment to our valued customers. We understand that online shopping should be safe, transparent, and free of any complications. For this reason, we have established this policy as a guarantee that accompanies you from the moment you click “Buy” until after you receive and try the product.

conclusion, we want to Say that our ultimate goal is for every Boom Home customer to be satisfied and happy with their experience. Therefore, if you encounter any issues or wish to return a product for any reason, we are here to assist you in facilitating the process and ensuring your rights are fully protected.